Every patient voicemail becomes a tracked triage ticket.
Brelsi transcribes each message, sends it to the right department, and assigns it to one of your clinic’s medical assistants. Nothing changes about your phone system, and nothing closes without a person.
Example: a patient voicemail comes in, Brelsi sorts it to Cardiology as urgent, and it is assigned to Nina Brooks, a medical assistant.
- Read-only mailbox access
- Every message human-reviewed
- HIPAA compliant
A voicemail is the easiest thing in a clinic to lose.
At most clinics, voicemails land in a mailbox nobody owns. A message about chest tightness sits next to a refill request.
The risk is simple: a patient calls about their heart, and nobody calls back.
Brelsi turns your clinic’s voicemail into a queue.
- Caller unknown until someone listens
- Callback number written on paper
- No department, no priority
- No owner, no status, no history
Mailbox to resolved ticket, in five steps.
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Step 1
Read the mailbox
Brelsi checks your clinic’s voicemail inbox. It never moves or deletes anything.
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Step 2
Transcribe
Each recording is turned into text using HIPAA-compliant transcription.
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Step 3
Pick out the details
Brelsi notes who called, their callback number, their symptoms, and which doctor they asked for. It also suggests how urgent it is.
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Step 4
Route & assign
Sent to the right department and given to the least-busy medical assistant.
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Step 5
Human review
Someone at your clinic reviews every message before it’s closed.
See how your clinic is keeping up.
Every voicemail leaves a trail: when it came in, who picked it up, and how long it took to sort out. Brelsi adds it all up for you, so nobody has to keep a spreadsheet.
Call volume
Voicemails each day this week
| Day | Routine | Urgent | Total |
|---|---|---|---|
| Monday | 22 | 4 | 26 |
| Tuesday | 25 | 6 | 31 |
| Wednesday | 21 | 3 | 24 |
| Thursday | 22 | 5 | 27 |
| Friday | 25 | 4 | 29 |
| Saturday | 16 | 2 | 18 |
| Sunday | 12 | 1 | 13 |
Sorting accuracy
Voicemails that needed no changes from staff
What staff changed
Sample data. Your dashboard shows your clinic’s real numbers.
- What’s waiting right now?
- How many messages are waiting, which are urgent, and which still need someone assigned.
- How fast do we respond?
- How quickly messages get started and finished, and whether you’re getting faster.
- Which departments are busiest?
- How many messages each department gets, how quickly it responds, and who is working on them.
- When do calls come in?
- Your busiest days and hours, so you can have more people ready.
- Who’s handling what?
- What each person has finished and still has open, so work is shared fairly.
What changes at your clinic.
Staff stop working a mailbox and start working a queue.
Faster callbacks
Messages that seem urgent go to the top of the list, already assigned to someone.
Clear accountability
Every message has one person assigned to it and a status everyone can see.
Routing you control
Describe each of your clinic’s departments in a sentence, and Brelsi routes messages there. To change routing, just edit the sentence.
Less manual work
No hunting through a mailbox, no retyping callback numbers, no shared spreadsheet of who called whom.
Designed so a person always has the last word.
Brelsi handles your clinic’s patient health information, so it is built for the worst case: a suggestion is wrong, a step fails, or somebody asks who saw what and when.
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Human review on every message
Nothing closes itself. Someone at your clinic reads, confirms, and resolves each one. The software never acts on its own and never contacts a patient.
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Urgency is only ever a suggestion
Staff can always change it, and every change is recorded. Brelsi can miss an urgent call, so every message is still read by a person.
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Nothing gets dropped
Even if a step fails, the message still shows up in the queue with its recording, so someone can listen to it and handle it.
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A record of every action
Every sign-in, opened message, played recording, assignment, and status change is logged, so you can always see who did what, and when.
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Patient details don’t stay forever
Once a message is resolved, its recording, transcript, and patient details are deleted automatically on a set schedule.
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HIPAA compliant
Recordings, transcripts, and records are all encrypted, and patient information is only used to handle your clinic’s messages.